KeyOnline & Online Loan Applications
KeyOnline is the secure online loan center for Key Education Resources (a division of KeyBank). KER customers can use KeyOnline to:
- Apply for loans
- Check credit decisions and loan status
- Sign their loan promissory notes
- Renew their loans
As lead user experience designer, I performed all interface and graphic design for the development of the online loan applications and several areas of the loan management center. I worked with the product owner, subject matter experts, and business stakeholders to identify requirements, developed mockups and prototypes, and assisted developers in implementation.
Users
The users of KeyOnline are students in primary, secondary or graduate school and their families. Users are a wide range of ages, from teenagers to grandparents. They use a variety of platforms and browsers and many different screen sizes and resolutions. They typically use KeyOnline infrequently (once or twice per year), so the software must be easy to use for customers who may be unfamiliar with the loan application process and industry terminology.
Responsibilities
- Created Photoshop mockups and XHTML/CSS prototypes
- Worked with team of J2EE developers under tight deadlines in an Agile development environment
- Ensured cross-browser compatibility (tested browsers include Windows Internet Explorer 6 and 7, Windows Firefox 1 and 2, and Mac Safari)
- Proposed and executed extensive contextual help system for online loan applications, including writing all copy
- Developed extensive library of JavaScript for inline form validation, help display, dynamic show/hide, and other common applications
- Planned and participated in formal usability testing
- Assisted developers in implementing and testing final interface
Tools
- Photoshop
- XHTML
- CSS
- JavaScript (including DOM scripting/DHTML)
- Prototype and Scriptaculous libraries
- Firebug
- Firefox Web Developer Toolbar
- Internet Explorer DOM Explorer
Visit live site:
https://onlineh.keybank.com/kep/originations/introduction.jsf
(you can try out the application process here, but please do not actually submit a loan application unless you need a student loan!).
Questions?
